Customer Support
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Depending on the “status” of your payment will determine if a payment can be cancelled. When a payment is initiated by you the (payor), it goes through three (3) basic statuses:
Pending (sometimes called hold)
Processed
Completed
If your payment is in “pending” status, that means that we’ve authorized the payment from your bank or credit card issuer and the payment has yet to be posted to your account balance. During the “pending” status, the payment can be safely cancelled.
Refunds can only be requested on payments in “completed” status. Refunds must be submitted via a request from your Marina. The Marina will contact our support staff and enter in a request to issue a refund of the agreed upon amount between you (payor) and the Marina (payee).
Declined payments can happen for various reasons. Here are the most common reasons:
Card expiration has expired
Card has been deactivated
Reported as stolen
You’ve reached your credit card limit
Incorrect payment information or a typo
Suspicious activity
Another merchant may have a hold on your card
With MarinaPayments, you can make a payment with the following methods:
Credit Card (MasterCard, Visa, Discover, American Express)
Bank Account
During your client on-boarding, we will ask you to provide a bank checking or savings account to credit payments that have been made via our Payment Gateway or Point of Sale system.
We also over a reporting portal for you to see payments in real-time!
If a payment has been made by one of your boat owners via our Payment gateway or through our POS, MarinaPayments disburses these funds directly to your bank account within 2 business days. We will provide a batch number and line item details of all of the payments made for a specific batch. Feel free to contact our support staff and we will be happy to assist you in researching the issue.
Boat owners or vendors can choose to make payments in the following ways:
Your customers will log into their account within your marina software, click a button (e.g. Pay Now), and they are taken to our secure Payment Gateway via a Single Sign-on (e.g. username and password aren’t required). Once the payment is completed, we will auto-direct them back to your marina software where their user ledger will be updated with their successful payment
Point-of-Sale located at your Marina
Mobile App (coming soon)
A Virtual Terminal is an online application that allows merchants to accept payments virtually for your customers. No need to swipe a card or install any software; it is perfect for merchants that take payments over the phone or face to face.
Additionally, this is a great payment backup solution in the event that your P.O.S goes down, and you need to still run your business and process payments.
The differences between the two comes down to how the payment is being taken. Typically, Virtual Terminals are used when your customer cannot enter in their credit/ debit card online, via a interactive voice response (IVR), or in person. Virtual Terminals are used only by the you the Merchant.
A Payment Gateway is a hosted online portal and typically used by your customer to enter in their payment method of choice.
Contact our sales team (sales@marinapayments.com) and let us know what your business needs are and they can get you setup right away!
Onboarding your Marina onto MarinaPayments platform is as simple as 2 steps:
Fill out a simple online form to provides us details about your business and legal formation along with your custom pricing plan
Receive training and start taking payments
Account approval takes between 1-3 days.
If you’re ordering a point-of-sale from us, please contact our sales department (sales@marinapayments.com) for equipment delivery times.
Contact our sales team to discuss which POS works best for your business model. Once you place an order, we’ll deliver the terminals directly to your Marinas.
Our point-of-sale solution accepts the following payment methods: (U.S only)
Credit cards
Debit cards
Electronic Wallets: Apple Pay and Google Pay
QR code
Most gift cards.
Point-of-sale payments are processed in the same manner as payments that are made on our portal. We’ve built a platform leveraging a set of API’s to ensure that your payment experience is seamless and consistent.
Contact our sales team to discuss which POS works best for your business model. Once you place an order, we’ll deliver the terminals directly to your Marinas.
Our point-of-sale solution accepts the following payment methods: (U.S only)
Credit cards
Debit cards
Electronic Wallets: Apple Pay and Google Pay
QR code
Most gift cards.
Point-of-sale payments are processed in the same manner as payments that are made on our portal. We’ve built a platform leveraging a set of API’s to ensure that your payment experience is seamless and consistent.
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Our point-of-sale solution accepts the following payment methods: (U.S only)
Credit cards
Debit cards
Electronic Wallets: Apple Pay and Google Pay
QR code
Most gift cards.
Point-of-sale payments are processed in the same manner as payments that are made on our portal. We’ve built a platform leveraging a set of API’s to ensure that your payment experience is seamless and consistent.
A chargeback is term used to describe a payment that has been disputed by a card holder.
Typically the card holder will notify their banking institution or credit card company of a charge that:
they do not recognize
was done in error
services are not as described
Once a dispute is formally created the payment is “reversed”, and the payment amount and a reversal fee is levied against MarinaPayments. The bank will notify MarinaPayments and you will receive an email with details of the disputed transaction.
Every dispute comes with a dispute process whereby you the merchant can provide evidence that the transaction was valid. If the bank reviews the case and finds in your favor, the disputed transaction amount and the fee is returned back to.
However, if the case is upheld, the transaction amount is refunded back to the cardholder and MarinaPayments will deduct the transaction amount and the dispute fee from your account on file.
MarinaPayments charges a $25 dispute fee. In the event that a merchant has
If a merchant receives an excessive amount of chargebacks, MarinaPayments will review your account and may be subject to fines and your ability to take payments may be removed.